Dylan Martinez
Orlando,FL
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success, customer satisfaction prepare me for future goals.
Overview
1
1
Certification
Work History
Host
Benihana
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Retail Worker
Half Shell Raw Bar
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Pre-Finance
University of Central Florida
Orlando, FLSkills
- Customer service
- Team collaboration
- Effective time management
- Detail-oriented
Certification
- ITS Device Management and Configuration Certification
- Intuit Entrepreneur Small Business Certification
- Intuit Master Entrepreneur Certification
Timeline
Host
Benihana
Retail Worker
Half Shell Raw Bar
Pre-Finance
University of Central Florida
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