Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dylan Mendoza

Brooklyn,NY

Summary

A dynamic professional with a proven track record at Nelly's Flower Shop, I excel in relationship building and sales strategy development. Leveraging interpersonal communication and adaptive selling techniques, I've significantly enhanced customer engagement and sales. My approach, blending customer care with strategic sales initiatives, consistently drives performance improvement and client satisfaction.

Overview

3
3
years of professional experience

Work History

Salesperson

Nelly's Flower Shop
02.2022 - 03.2025
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Implemented effective sales strategies to maximize revenue generation.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Flower Arranger

Nelly's Flower Shop
02.2022 - 03.2025
  • Built a loyal clientele through excellent communication skills, consistently delivering above-and-beyond service that exceeded expectations.
  • Utilized social media platforms effectively for marketing purposes; showcasing completed projects resulting in increased brand visibility within the community.
  • Created bespoke floral arrangements tailored specifically to client tastes while considering budget constraints.
  • Developed strong relationships with local growers and suppliers to secure the best quality flowers at competitive prices.
  • Educated clients on proper care for their floral arrangements, increasing customer satisfaction and ensuring repeat business.
  • Increased sales by providing exceptional customer service, recommending suitable flowers and design styles based on client preferences.
  • Consistently met or exceeded sales targets by actively upselling additional products such as vases, gift baskets, and related accessories.

Education

El Puente Academy For Peace And Justice
Brooklyn, NY
09.2023

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Sales strategy development
  • Active listening
  • Customer engagement
  • Social selling
  • Prospecting skills
  • Brand storytelling
  • Adaptive selling techniques
  • Follow-up communications
  • Display restocking
  • Door-to-door sales
  • Client service
  • Interpersonal communication skills
  • Time management
  • Customer needs assessment
  • Negotiation tactics
  • Performance improvement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Salesperson

Nelly's Flower Shop
02.2022 - 03.2025

Flower Arranger

Nelly's Flower Shop
02.2022 - 03.2025

El Puente Academy For Peace And Justice

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Dylan Mendoza