Dylan Moscoso
Mission Viejo
Summary
Dedicated customer service representative with proven skills in conflict resolution and effective communication. Committed to enhancing customer satisfaction and account management through product knowledge and assertiveness.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Worldwide Golf Shops
Mission Viejo, CA
08.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Processed orders and returns efficiently, ensuring timely fulfillment and customer satisfaction.
- Maintained knowledge of product offerings to provide accurate information and recommendations.
Volunteer
Elks Lodge 2444
Mission Viejo, CA
04.2019 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Insider
Dominos Pizza Inc.
Mission Viejo, CA
06.2023 - 12.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Capistrano Valley High School
Mission ViejoSkills
- Critical thinking
- Conflict resolution
- Product knowledge
- Product sales
Certification
- NYLT (National Youth Leadership Training)- June 2022
Timeline
Customer Service Representative
Worldwide Golf Shops
08.2024 - Current
Insider
Dominos Pizza Inc.
06.2023 - 12.2023
Volunteer
Elks Lodge 2444
04.2019 - Current
High School Diploma -
Capistrano Valley High School