Dylan Nicholas
The Bronx
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
6
6
years of professional experience
Work History
Tech Assistant
Staples
08.2024 - 11.2024
- Assisting customers w/ tech help when dealing w/ phones, laptops, desktops, etc....
- Dealt w/ customers' passport pictures.
- Organized storage products dealing w/ tech.
- Prioritized and executed work to meet or exceed customer requirements.
- Diagnosed hardware and software faults, promptly resolving issues.
- Conferred with customers to answer questions about products and services or escalate issues.
- Assisted with server maintenance, including backups, updates and patching.
- Provided technical support to internal staff on hardware and software issues.
- Dealt w/ tech sales such as laptops & printers.
Summer Camp Counselor/Storage Manager
EXCEL MARTIAL ARTS
06.2018 - 09.2021
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Enforced discipline and policies to protect safety of recreational activity participants
- Coordinated and led group activities for campers and counselors
- Prepared for inclement weather in advance by planning indoor activities
- Taught various karate related activities that practiced self-defense, while making it enjoyable and fun
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction
- Assisted any children with the need of medical support or illnesses and explained safety requirements to prevent any injuries
- Kept accurate recordkeeping and organize storage of any merchandise, packages, etc.…
Education
Associate of Applied Science - Computer Science
Bronx Community College
Bronx, NY09-2026
Skills
- Accurate recordkeeping
- Positive relationships
- Event planning
- Computer skills
- Organizational skills
- Team building
- Active listening
- Troubleshooting
- Warehouse experience
- Project management
- Advanced mathematical abilities
- AutoCAD expertise
- Team management
- Work ethic
- Flexible
- Reliable and trustworthy
- Multitasking
- Retail experience
Timeline
Tech Assistant
Staples
08.2024 - 11.2024
Summer Camp Counselor/Storage Manager
EXCEL MARTIAL ARTS
06.2018 - 09.2021
Associate of Applied Science - Computer Science
Bronx Community College
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