Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Niyork

Commerce City,CO

Summary

When I was five years old, my family experienced a loss of a family member, my brother, whom experienced only two years of life. We all went through difficulties, even my sister after being born two years after he passed away. I struggled with; helping raise my sister, my studies, being a child, making friends, and sports. I decided to let go of sports, to help my parents save money... I feel like I am rambling, I apologize. I diverged in college a bit because, I felt like that was the first time in my life I felt a bit of freedom, mainly because I didn't have someone to raise, and I was making money for myself. Currently, I am working for a company where, I have lost myself. I am making treads in a muddy road, creating a path, eventually becoming impossible for me to diverge from. I am hungry; to learn, to fight, to persevere. I am only asking for an opportunity to prove myself.

Overview

9
9
years of professional experience

Work History

Floor Manager

Craters & Freighters Of Denver
Aurora, CO
07.2017 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Implemented challenging personnel and department goals to drive performance.

Lead Cashier

Victoria's Secret & PINK
Denver, CO
03.2017 - 09.2017
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Built effective training and coaching strategies to optimize team performance.
  • Processed checks, cash and credit purchases or refunds.

Inventory Manager

Bluwire Group, LLC
Denver, CO
06.2015 - 02.2017
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.

Cellular Sales Associate

Market Source
Denver, United States
11.2014 - 06.2015
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Replenished, faced and organized merchandise on shelving.

Concession Stand Lead

Aramark
Denver, CO
04.2013 - 11.2014
  • Handled cash and processed payments, sorting bills and maintaining records of transactions.
  • Maintained clean, organized workspace according to operational standards.
  • Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
  • Consistently provided friendly service to promote better customer engagement.

Education

Bachelor of Science - Clinical Psychology

Metropolitan State University of Denver
Denver, CO
08.2020

High School Diploma -

Pinnacle High School
Denver, CO
08.2013

Skills

  • Motivational Leadership
  • Forecasting Requirements
  • Goal Attainment
  • Program Monitoring
  • Operational Efficiency
  • Technical Proficiency
  • Employee Coaching and Motivation
  • Building Customized Solutions
  • Job Assignments
  • Microsoft PowerPoint

Timeline

Floor Manager

Craters & Freighters Of Denver
07.2017 - Current

Lead Cashier

Victoria's Secret & PINK
03.2017 - 09.2017

Inventory Manager

Bluwire Group, LLC
06.2015 - 02.2017

Cellular Sales Associate

Market Source
11.2014 - 06.2015

Concession Stand Lead

Aramark
04.2013 - 11.2014

Bachelor of Science - Clinical Psychology

Metropolitan State University of Denver

High School Diploma -

Pinnacle High School
Dylan Niyork