Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Okouchi

Kahului,HI

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Westin Nanea. Proven ability to enhance guest engagement and streamline operations, ensuring satisfaction and repeat business. Proficient in cash handling and training staff, contributing to a high-performing team environment.

Overview

7
7
years of professional experience

Work History

Server

Westin Nanea
05.2024 - Current
  • Provided exceptional customer service, ensuring guest satisfaction and fostering repeat business.
  • Assisted in training new staff on menu items and service protocols to enhance team efficiency.
  • Coordinated with kitchen staff to streamline order delivery, improving overall dining experience.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.

Food Runner

Westin Nanea
03.2018 - 05.2024
  • Delivered food orders promptly to ensure customer satisfaction and timely service.
  • Assisted servers in coordinating food delivery during peak hours for efficient operations.
  • Maintained cleanliness of dining area and service stations to uphold health standards.
  • Communicated effectively with kitchen staff to confirm order accuracy and special requests.

Education

Hawai’i Youth Challenge Academy Hilo Campus
Hilo, HI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Westin Nanea
05.2024 - Current

Food Runner

Westin Nanea
03.2018 - 05.2024

Hawai’i Youth Challenge Academy Hilo Campus

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Dylan Okouchi