Dylan Ospitale
Buffalo
Summary
Skilled waiter with extensive experience in customer service and hospitality. Strong communication abilities and a proven track record of enhancing guest satisfaction. Eager to transition into business and marketing roles, leveraging interpersonal skills and a keen understanding of consumer needs.
Overview
3
3
years of professional experience
Work History
Lead Server
Smokey Bones Bar & Fire Grill
Ronkonkoma & Amherst
06.2025 - Current
- Trained new servers on menu items and customer service standards.
- Assisted guests with menu selections and special dietary requests.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Lead Waiter
Hilton Garden Inn Hotel
Stony Brook
01.2025 - 08.2025
- Directed large teams, ensuring seamless guest relations and service excellence.
- Collaborated with guests and staff to deliver superior service outcomes.
Server Support Team Lead
Ruth's Chris Steakhouse
Lake Grove
08.2022 - 08.2024
- Supported staff training on menu items and service standards.
- Assisted team members in delivering exceptional customer service experiences.
Education
Bachelor of Science - Business Administration, Marketing Concentration
SUNY At Buffalo
Buffalo, NY08-2027
Associate of Science - Business Administration
Suffolk County Community College
Selden, NY01-2025
Skills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Time management
- Sales strategies
- Business communication
Affiliations
- Member of the UB Marketing Association
Timeline
Lead Server
Smokey Bones Bar & Fire Grill
06.2025 - Current
Lead Waiter
Hilton Garden Inn Hotel
01.2025 - 08.2025
Server Support Team Lead
Ruth's Chris Steakhouse
08.2022 - 08.2024
Bachelor of Science - Business Administration, Marketing Concentration
SUNY At Buffalo
Associate of Science - Business Administration
Suffolk County Community College