Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Dylan Pham

Colorado Springs,CO

Summary

Detail-oriented professional with strong customer service skills. Proven ability to manage high-volume environments while ensuring client satisfaction through effective communication and problem-solving.

Trying to improve skill sets like time efficiency, communication, and professionalism. Slowly, but very open to learning new things.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Sushi Ato
Colorado Springs, CO
05.2023 - Current
  • Took customer orders accurately and relayed them to kitchen staff.
  • Educated customers on menu items and sushi ingredients effectively.
  • Collaborated with team members to ensure efficient table turnover.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.

Insurance Agent

Assurance
Colorado Springs , CO
10.2023 - 01.2025
  • Assisted clients in selecting appropriate insurance coverage options.
  • Educated clients on policy details and benefits.
  • Processed client applications and updated policy information.
  • Responded to client inquiries regarding claims and coverage.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Responded to customer inquiries and problems to promote great service.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.

Manager/Server

Phonomenal
Colorado Springs, Colorado
01.2019 - 03.2023
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Customer Service Cashier

Walmartq
Colorado Springs, CO
06.2017 - 08.2019
  • Assisted customers with product inquiries and store navigation.
  • Handled cash, credit, and electronic payments accurately.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Education

Associate of Applied Science -

University of Colorado At Colorado Springs
Colorado Springs, CO
05-2026

High School Diploma -

Vista Ridge High School
Colorado Springs
05-2019

Skills

  • Communication skills
  • Time management
  • Team collaboration
  • Relationship building
  • Conflict resolution
  • Multitasking and organization
  • Order accuracy
  • Calm demeanor
  • Regulatory compliance

Affiliations

  • Bouldering
  • Computer Hardware

Languages

Vietnamese
Professional

Certification

  • Life Insurance Certified
  • Health Insurance Certified

Timeline

Insurance Agent

Assurance
10.2023 - 01.2025

Server

Sushi Ato
05.2023 - Current

Manager/Server

Phonomenal
01.2019 - 03.2023

Customer Service Cashier

Walmartq
06.2017 - 08.2019

Associate of Applied Science -

University of Colorado At Colorado Springs

High School Diploma -

Vista Ridge High School

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