Dylan Poulin

Manchester ,NH

Summary

Dynamic F&I Manager and Sales Associate at Autofair Honda, excelling in customer relations and compliance management. Leveraged expertise in credit analysis and customer satisfaction to surpass sales goals and enhance dealership profitability. Skilled in crafting tailored financing solutions, achieving high loan approval rates through strategic lender negotiations.

Overview

years of professional experience

Work History

F&I Manager

Autofair Honda

02.2023 - Current

Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
Maintained a strong understanding of industry trends and changes through ongoing professional development.
Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
Enhanced dealership profitability through the successful sale of finance and insurance products.

Sales Associate

Autofair Honda

02.2021 - 02.2023

Built relationships with customers to encourage repeat business.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Pinkerton Academy , Derry, NH

01-2019

Skills

Customer satisfaction
Customer relations
Software utilization
Cash flow management
Credit analysis
Brand awareness

Compliance management
Loan origination
Sales management
Profit maximization
Deal structuring
Paperwork management

Timeline

F&I Manager - Autofair Honda

02.2023 - Current

Sales Associate - Autofair Honda

02.2021 - 02.2023

Pinkerton Academy - High School Diploma,