Dylan Railey
Summary
Dynamic professional with extensive experience in operations management and customer service, notably at Dogtopia and QuikTrip. Proven track record in team leadership and staff training, enhancing performance and engagement. Skilled in decision-making and documentation, with certifications in safety and emergency response, ensuring a safe environment for both employees and clients.
Overview
14
14
years of professional experience
Work History
Independent Contractor
Black Rose Tattoo Shop
03.2022 - 09.2025
- Managed shop including inventory, payroll, store cleanliness, and scheduling.
- Communicated effectively with clients keeping them informed of progress updates or any potential issues that could arise.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Maintained CPR, Bloodborne Pathogens, and First Aid Certificates form National CPR Foundation.
Store Manager
Dogtopia
06.2021 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained a safe and healthy environment for the pets housed at the facility.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Was trained and certified extensively on dog behavior and health.
Manager
QuikTrip Distribution
06.2011 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents for my drivers.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
- Held temporary CDL to manage CDL drivers.
- Forklift and Scissorlift certified.
- Food Safety certified.
Education
High School Diploma -
Union Grove High School
McDonough, GA05-2011
Some College - Business Administration And Management
Georgia State University
Atlanta, GA05-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Goal setting
- Task delegation
- Documentation and reporting
- Operations management
- Performance management
- Shift scheduling
- Emergency response
Timeline
Independent Contractor
Black Rose Tattoo Shop
03.2022 - 09.2025
Store Manager
Dogtopia
06.2021 - 03.2022
Manager
QuikTrip Distribution
06.2011 - 06.2021
High School Diploma -
Union Grove High School
Some College - Business Administration And Management
Georgia State University
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