Dylan Ramirez
_______________________________________
San Antonio,TX
Summary
Dedicated professional with a degree in Kinesiology and Sport Management, plus a minor in Wellness. Extensive experience in customer service, sales leadership, and operations within fitness. Passionate about health, wellness, and education. Seeking teaching role to inspire students in holistic well-being and fitness.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Assistant General Manager
PickUp USA Fitness
11.2022 - 07.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Used CRM software to maintain detailed contact logs and account records.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Coordinated and facilitated basketball tournaments, leagues, and special events, ensuring smooth execution and participant satisfaction.
- Demonstrated adaptability and problem-solving skills in addressing day-to-day challenges and resolving customer issues promptly and effectively.
- Coordinated and facilitated youth basketball tournaments, leagues, and special events, ensuring smooth execution and participant satisfaction.
Guest Services Representative
Spurs Sports & Entertainment
12.2021 - 07.2023
- Provided exceptional customer service to fans and guests attending events at Spurs Sports & Entertainment venues.
- Collaborated with team members to ensure Guest Services locations were properly closed and well-maintained at end of each event night.
- Documented problems and corrective actions to maintain records.
- Assisted in training new Guest Services team members, providing guidance on company policies, procedures, and best practices.
Sales Representative (Contract)
Google Fiber
02.2022 - 07.2022
- Developed engaging and informative presentations to educate potential customers on benefits of Google Fiber services, demonstrating strong communication and presentation skills
- Adapted sales strategies to effectively engage with diverse audiences and address individual needs, showcasing ability to tailor instructional approaches to accommodate various learning styles
- Fostered positive relationships with customers, earning trust and loyalty through transparent communication and reliable service
- Utilized active listening skills to understand customer concerns and address them effectively, demonstrating empathy and adaptability
Sales Lead Manager
The Vitamin Shoppe
07.2020 - 10.2021
- Acted as Manager in absence of Store Manager, overseeing daily operations and leading team of sales associates in health supplement store, demonstrating leadership and management skills
- Exceeded monthly sales goals consistently over 16-month period, demonstrating results-oriented mindset and ability to set and achieve ambitious targets, which can inspire and motivate students to strive for optimal health and wellness.
- Led team in promoting auto-subscription sign-ups for health supplements, vitamins, and wellness products, demonstrating exceptional customer service and upselling skills that are essential for effectively engaging and influencing students in health-related behaviors and lifestyle choices.
- Spearheaded training initiatives to equip team members with essential product knowledge and selling techniques, highlighting ability to develop and deliver educational content, which can be applied to designing and delivering engaging lessons in health or physical education.
Education
Bachelor of Science - Kinesiology, Sport Management, Wellness
The University of Texas At San Antonio
San Antonio, TX 01.2018 - 01.2023
Certificate - Physical Education, Health
Teachers of Tomorrow
05.2001 -
Certificate - Certified Personal Trainer
International Sports Sciences Association
05.2001 -
Skills
Training and development
Effective leader
Scheduling
Problem-Solving
Health and Wellness Education
Athletic coaching
Diet and Nutrition Education
Injury Prevention
Gym Management
Sports knowledge
Conflict Mediation
Nutrition education
Mental health awareness
Adaptive Teaching
Timeline
Assistant General Manager
PickUp USA Fitness
11.2022 - 07.2023
Sales Representative (Contract)
Google Fiber
02.2022 - 07.2022
Guest Services Representative
Spurs Sports & Entertainment
12.2021 - 07.2023
Sales Lead Manager
The Vitamin Shoppe
07.2020 - 10.2021
Bachelor of Science - Kinesiology, Sport Management, Wellness
The University of Texas At San Antonio
01.2018 - 01.2023
Certificate - Physical Education, Health
Teachers of Tomorrow
05.2001 -
Certificate - Certified Personal Trainer
International Sports Sciences Association
05.2001 -