Dylan Rusch
Lakewood,CO
Summary
Goal-oriented manager with distinguished experience in customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
3
3
years of professional experience
Work History
Server
Pinehurst Country Club
2023.01 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
IT Support Specialist
Four Winds Interactive LLC
2022.03 - 2023.01
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Updated and replaced outdated drivers and software for computers and office machines.
Server
Foothills Golf Course
2020.10 - 2022.11
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
John F Kennedy High School
Denver, CO05.2018
Skills
- Conflict Resolution
- Excellent People Skills
- AV Equipment Management
- Computer Configurations
- Inventory Management
Timeline
Server
Pinehurst Country Club
2023.01 - Current
IT Support Specialist
Four Winds Interactive LLC
2022.03 - 2023.01
Server
Foothills Golf Course
2020.10 - 2022.11
High School Diploma -
John F Kennedy High School
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