Dylan Schmidt
Cincinnati,OH
Summary
I am committed to enhancing operational efficiency and team productivity. I strive to be a results-driven professional with extensive experience in operations. I specialize in enhancing customer satisfaction and streamline workflows.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Chipotle Mexican Grill
Cincinnati, OH
10.2023 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Enhanced operational efficiency by streamlining inventory management processes.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Improved operational workflows, resulting in smoother running of establishment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant General Manager
Jimmy John's
Cincinnati, OH
03.2021 - 10.2023
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Supervised staff performance, providing training and support to improve team productivity.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Analyzed sales data to identify trends and adjust strategies for improved profitability.
- Managed customer feedback processes, addressing concerns promptly to enhance loyalty.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize waste.
Education
High School Diploma -
Anderson High School
Cincinnati, OHSkills
- Staff management
- Operations management
- Staff development
- Inventory control
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Sales forecasting
- Customer retention
Timeline
Assistant General Manager
Chipotle Mexican Grill
10.2023 - Current
Assistant General Manager
Jimmy John's
03.2021 - 10.2023
High School Diploma -
Anderson High School