Dylan Sharkey
Flowermound, TX
Summary
With a proven track record at Texas Tech University, I excel in customer service and time management, enhancing customer satisfaction and streamlining office workflow. My ability to handle high-pressure situations and collaborate effectively showcases my strong problem-solving and team collaboration skills, driving efficiency and positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Texas Tech University
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
Food Runner
Chilli's Grill & Bar
06.2023 - 08.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Dishwasher
HeyWhats4Dinner
05.2019 - 08.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Would help prep food and do multiple other tasks
Education
High School Diploma -
Flowermound Highschool
Flower Mound, TX05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Team collaboration
- Problem-solving skills
- Hospitality services
Accomplishments
Eagle Scout rank
State qualifier wrestler
Black Belt
Honor Metal with Crossed Palms
30h of Volunteering
Completed climbing mount baldy high adventure
Timeline
Front Desk Receptionist
Texas Tech University
08.2024 - Current
Food Runner
Chilli's Grill & Bar
06.2023 - 08.2024
Dishwasher
HeyWhats4Dinner
05.2019 - 08.2019
High School Diploma -
Flowermound Highschool
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