Dylan Sherman
Summary
Dynamic professional with proven expertise in customer service and problem-solving, honed as a Hostess at Cracker Barrel and a Camp Counselor at Pensacola Country Club. Excelled in greeting guests with compassion, managing multitasks efficiently, and enhancing guest satisfaction through active learning and empathetic communication.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Cracker Barrel
06.2024 - Current
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Summer Camp Counselor
Pensacola Country Club
05.2023 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Administered first aid quickly to provide health and safety to campers.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
No Degree -
Booker T. Washington
Pensacola, FL05-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Problem-solving
- Patience and empathy
- Compassionate communication
Accomplishments
- Achieved an easy flow of guests through effectively helping with cleaning, seating, and greeting.
Timeline
Restaurant Hostess
Cracker Barrel
06.2024 - Current
Summer Camp Counselor
Pensacola Country Club
05.2023 - Current
No Degree -
Booker T. Washington
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