Dylan Silvas
Denver,CO
Summary
Motivated and detail-oriented professional with a 4+ year background in sales and technical support. Skilled in driving results with a customer focus to ensure goals are met while working in collaborative environments.
Overview
11
11
years of professional experience
Work History
311 Service Representative
City and County of Denver
Denver, CO
03.2024 - 09.2025
- Responded to 80–100 inbound calls daily in a high-volume, fast-paced environment, assisting citizens with city-related concerns and service requests.
- Created and managed Salesforce maintenance requests for a wide range of city infrastructure issues, ensuring accurate documentation and timely follow-up.
- Collaborated with multiple partner agencies and internal departments to route service requests and ensure prompt resolution.
- Provided clear and empathetic communication to citizens, delivering status updates and gathering feedback to improve city services.
- Demonstrated strong problem-solving skills, attention to detail, and commitment to public service in every interaction.
Technical Specialist
Apple
07.2019 - 03.2024
- Provided exceptional sales and technical support to both remote and in-person customers for Apple products
- Deliver high-quality service through effective multitasking and time management in a fast-paced environment; Participate in a team-oriented mindset to ensure an efficient and positive work environment for all
- Averaged over 150 customer ratings per quarter receiving a 95+ team member rating.
Equipment Associate
United Rentals Inc.
09.2017 - 07.2019
- Assisted with customers with equipment selection, providing recommendations based on their needs
- Conducted equipment inspections and maintenance to ensure safe and reliable operation further growing my attention to detail skills
- Provided exceptional customer service by addressing inquires and resolving issued promptly.
Lube Tech/Mechanic
Mac Haik Ford
07.2014 - 09.2017
- Conducted routine maintenance tasks such as oil changes, filter replacements and fluid changes and checks
- Furthered knowledge in hands on mechanical skills
- Utilized diagnostic tools and equipment to troubleshoot and resolve mechanical problems.
Education
Wasatch High School
Heber City, UtahSkills
- Customer Service
- Technical Support Knowledge
- Salesforce
- Communication skills
- Managing Ambiguity
- Product Sales
Timeline
311 Service Representative
City and County of Denver
03.2024 - 09.2025
Technical Specialist
Apple
07.2019 - 03.2024
Equipment Associate
United Rentals Inc.
09.2017 - 07.2019
Lube Tech/Mechanic
Mac Haik Ford
07.2014 - 09.2017
Wasatch High School