Dylan Silvas
City and County of Denver
Denver,CO
11
years of professional experience
Tech savvy innovator with hands on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Work History
311 Service Representative
1 Year 6 Months- Created and managed 80-100 daily Salesforce/AWS maintenance requests for a wide range of city infrastructure issues, ensuring accurate documentation and timely follow-up.
- Resolved customer inquiries regarding city services, ensuring accurate information delivery.
- Demonstrated strong problem solving skills, attention to detail, and commitment to public service in every interaction.
- Resolved customer inquiries about city services, providing accurate information and enhancing citizen understanding of available resources.
Technical Specialist
4 Years 8 Months- Delivered exceptional sales and technical support to remote and in-person customers for Apple products, enhancing customer satisfaction and loyalty..
- Delivered high quality service through effective multitasking and time management in a fast-paced environment; Participated in a team-oriented mindset to ensure an efficient and positive work environment for all.
- Achieved over 150 customer ratings per quarter with a 95+ team member rating, reflecting consistent excellence in customer service.
- Led technical support initiatives, enhancing customer satisfaction through effective issue resolution.
Equipment Associate
4 Years 10 Months- Assisted clients in selecting appropriate equipment for specific projects, fostering customer satisfaction.
- Coordinated equipment delivery and pickup schedules to maximize operational efficiency.
- Operated and maintained a diverse fleet of equipment, ensuring optimal functionality and safety standards.
Education
High School Diploma
Skills
Salesforce & AWS
Technical support
Customer Service
Problem solving
MacOS & Microsoft
Adaptability in Change
Communication
Timeline
311 Service Representative
City and County of Denver
03.2024 - 09.2025Read More
Technical Specialist
Apple
07.2019 - 03.2024Read More
Equipment Associate
United Rentals Inc.
09.2014 - 07.2019Read More
Wasatch High School
High School Diploma
Read More