Dylan Sopher
Bennington,NE
Summary
Dedicated communications professional with hands-on experience in carrier-grade optical systems and fiber characterization. Proven track record of exceeding customer expectations through timely and effective maintenance. Committed to balancing professional growth with personal well-being.
Overview
10
10
years of professional experience
Work History
Field Technician II
Lumen Technologies
Bellevue, NE
12.2022 - Current
- Installed, maintained and optimized carrier-grade optical transport systems (Ciena, Adva, and Nokia) to ensure high availability and performance.
- Collaborated with Google's network team to troubleshoot and resolve network issues.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Conducted fiber characterization tests to assess optical performance.
- Developed strategies for resolving complex technical issues encountered in the field.
Fire Protection Technician
FireGuard
Omaha, NE
02.2022 - 12.2022
- Installed and maintained fire protection systems in various facilities.
- Worked independently to complete scheduled service calls and customer inspections.
Broadband Technician
Lumen
Elkhorn, NE
04.2016 - 02.2022
- Installed and repaired broadband equipment, ensuring reliable connectivity for residential customers.
- Trained and developed new broadband technicians, enhancing team competency and adherence to company standards.
- Analyzed system logs to proactively identify and address potential issues.
Education
High School Diploma -
Burke High School
Omaha, NEGeneral Education Coursework -
Metropolitan Community College
Elkhorn, NESkills
- FIBER OPTIC TESTING
- OTDR TRAINED
- NETWORK TROUBLESHOOTING
- OPTICAL TRANSPORT SYSTEMS
- INVENTORY CONTROL
- PROBLEM SOLVING
- TIME MANAGEMENT
- PUNCTUALITY
- ATTENTION TO DETAIL
- WILLINGNESS TO IMPROVE
- INTERPERSONAL COMMUNICATION
- SECURED GOVERNMENT CLEARANCES
LEADERSHIP
Instructing at the American School of Karate and Judo for 20 years enabled discipline, respect, and commitment have become constant character traits.
Timeline
Field Technician II
Lumen Technologies
12.2022 - Current
Fire Protection Technician
FireGuard
02.2022 - 12.2022
Broadband Technician
Lumen
04.2016 - 02.2022
High School Diploma -
Burke High School
General Education Coursework -
Metropolitan Community College