DYLAN TEMPEST
South Jordan,UT
Summary
Adept at conveying information persuasively both in person and over the phone. My communication skills contribute not only to successful sales interactions but also to building positive relationships with customers and colleagues. Proven success in door-to-door and phone sales, showcasing a deep understanding of sales techniques, customer engagement, and closing strategies. Achieved consistent results by effectively identifying and capitalizing on sales opportunities. Through effective customer service and relationship-building skills, I contribute to customer retention and loyalty. Satisfied customers are more likely to become repeat buyers and brand advocates. Thrived in the dynamic and challenging environment of door-to-door sales, showcasing adaptability and resilience in the face of rejection and obstacles. This experience has strengthened my ability to handle pressure and navigate through various sales scenarios.
Overview
4
4
years of professional experience
Work History
Inbound Sales Representative
Vivint Home Security
2024.04 - Current
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Worked with multiple means of communication within fast-paced environment.
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
- Exceeded productivity targets and sales goals by 20% conversion.
Sales Development Representative
Educate
2023.10 - 2024.03
- Maintained strong knowledge of company offerings, competitor products, and market positioning
- Achieved or exceeded qualified lead quota in both quantity and quality
- Brought in new customers continuously with excellent prospecting and lead generation skills
- Maintained clear and open communication with sales team to foster goal achievement
- Exceeded sales objectives to capture new leads and customers
- Satisfied customers through efficient payment processing and delivery coordination
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
Outside Sales Representative
Vivint Smart Home Security
2021.11 - 2023.09
- Sold security systems door-to-door
- Maximized customer satisfaction by quickly responding to any concern or request
- Overcame objections with effective product demonstrations and persuasive communication skills
- Determined customers' needs based on sales calls and face-to-face meetings
- Overcame objections with successful product demonstrations and persuasive communication skills
- Described product to customers to accurately explain details and care of merchandise
- Overcame customer objections using product demonstrations
- Provided continued customer support after closing sales.
Flooring Installer
Carpets of America
2021.08 - 2021.11
- Removed old flooring to make way for new installations of carpet, tile and vinyl
- Cleaned up job sites, disposed of trash and collected excess material for later use
- Installed padding under final flooring layers to control noise
- Managed installations at residential and commercial facilities to lay vinyl flooring.
Customer Care Representative
Icon Fitness
2020.10 - 2021.04
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Verified and logged high volume of daily data, tracking account payments and updating personal information
- Received and resolved or escalated customer issues and inquiries
- Met individual and team KPIs set by management
- Informed customers of promotions and special offers to increase sales
- Conferred with customers by telephone or in-person to provide information about products or services.
Education
Business Management -
Salt Lake Community College
Salt Lake City, UtahSkills
- Problem Solving
- Communication Skills
- Interpersonal Skills
- Time Management
- Organization
- Account Prospecting
- Sales Coaching
- Objection handling
- Relationship Building
Timeline
Inbound Sales Representative
Vivint Home Security
2024.04 - Current
Sales Development Representative
Educate
2023.10 - 2024.03
Outside Sales Representative
Vivint Smart Home Security
2021.11 - 2023.09
Flooring Installer
Carpets of America
2021.08 - 2021.11
Customer Care Representative
Icon Fitness
2020.10 - 2021.04
Business Management -
Salt Lake Community College
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