Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Thomsen

Los Angeles,CA

Summary

Enthusiastic sales and customer service professional with over 12 years of experience seeking challenging new avenues for growth. Expertise in communication and collaboration, driven to provide exceptional customer interactions, experienced in leveraging extensive knowledge of products and services to create solutions for customers to drive revenue and meet goals.

Overview

13
13
years of professional experience

Work History

Documentation Clerk

Edwards Lifesciences
09.2020 - 09.2023
  • Utilized 15+ years of customer service experience to obtain acknowledgments for all active Field Corrective Actions including FCA-128.
  • Utilized Microsoft Outlook, Word and Excel daily to make contact with medical facilities, prepare detailed documents and track progression.
  • Collaborated with Quality Assurance team to comply with regulatory requirements.
  • Managed to accomplish goals and meet target effectiveness checks while working independently and remotely.

Sales Representative

Southland Windows, Inc
04.2017 - 03.2020
  • Utilized over 12 years of customer service experience to ensure genuine, meaningful connections with potential customers.
  • Boosted brand awareness and employed successful sales tactics resulting in the sale of nearly 1 million dollars in product over 3 years.
  • Employed exceptional written and verbal communication skills to efficiently identify client needs, build relationships and provide outstanding service.
  • Often worked in a team capacity with various other trades to accomplish mutual goals and meet crucial deadlines.

Shift Supervisor

Starbucks Corporation
03.2011 - 03.2017
  • Managed a small team of employees in a high volume retail environment with exceptional customer service skills in order to provide a friendly, comfortable experience for customers in an often stressful environment.
  • Organized schedules and delegated assignments to 6+ staff members to enhance efficiency and accomplish tasks such as preparing deposits, managing inventory and maintaining standards.
  • Trained employees in a plethora of customer service tactics and food preparation guidelines to ensure maximum levels of quality.

Education

Water Systems Technology

Los Angeles Trade Technical College
2025

Associate of Arts - Arts & Humanities

Los Angeles City College
06.2023

Skills

  • Detail Oriented
  • Verbal Communication
  • Information Management
  • Document Review

Timeline

Documentation Clerk

Edwards Lifesciences
09.2020 - 09.2023

Sales Representative

Southland Windows, Inc
04.2017 - 03.2020

Shift Supervisor

Starbucks Corporation
03.2011 - 03.2017

Water Systems Technology

Los Angeles Trade Technical College

Associate of Arts - Arts & Humanities

Los Angeles City College
Dylan Thomsen