Dylan Williams
Kalamazoo,MI
Summary
Driven and dynamic professional with a proven track record at Menards, adept in customer service and teamwork. Excelled in multitasking and problem-solving, enhancing store performance and customer satisfaction. Demonstrated exceptional people skills and reliability, fostering repeat business and efficient team collaboration. Skilled in financial transactions and customer relationship management, contributing to positive outcomes in high-stress situations.
Overview
7
7
years of professional experience
Work History
Sales Associate
Menards
Kalamazoo, MI
03.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Server
Little Harbor Club
Harbor Springs, MI
07.2017 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Aviation
Western Michigan University
Kalamazoo, MISkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible Schedule
Timeline
Sales Associate
Menards
03.2020 - Current
Server
Little Harbor Club
07.2017 - 08.2021
No Degree - Aviation
Western Michigan University