Dymand Grant
Lakeland,FL
Overview
2021
2021
years of professional experience
Work History
Sales Retention Specialist
Spectrum
Auto Claims Adjuster
Gieco
Member Service Representative
WellDyneRx
10.2018 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Communicate with patients for prescription refills.
- Assist with prior authorizations.
Timeline
Member Service Representative
WellDyneRx
10.2018 - 03.2020
Sales Retention Specialist
Spectrum
Auto Claims Adjuster
Gieco
Similar Profiles
Maria GomezMaria Gomez
Direct Support Professional at SpectrumDirect Support Professional at Spectrum
Olivia FrigoOlivia Frigo
Resident Assistant at SpectrumResident Assistant at Spectrum
DOMONIQUE NELTHROPEDOMONIQUE NELTHROPE
System Administrator at SpectrumSystem Administrator at Spectrum
Cody WellsCody Wells
Customer Support Specialist at SpectrumCustomer Support Specialist at Spectrum
Cherie Ann RojekCherie Ann Rojek
Assistant Manager at KFCAssistant Manager at KFC