Dymand Grant
Lakeland,FL
Overview
2021
2021
years of professional experience
Work History
Sales Retention Specialist
Spectrum
Auto Claims Adjuster
Gieco
Member Service Representative
WellDyneRx
10.2018 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Communicate with patients for prescription refills.
- Assist with prior authorizations.
Timeline
Member Service Representative
WellDyneRx
10.2018 - 03.2020
Sales Retention Specialist
Spectrum
Auto Claims Adjuster
Gieco