Dymin A. Briscoe
Washington,DC
Summary
Experienced in office management with a proven ability to optimize administrative functions and create a productive work environment. Focus on teamwork and achieving operational success drives fostering collaboration and delivering results. Diverse skill set in office software, scheduling, and resource management. Reliable and adaptable, ensuring efficient operations by effectively meeting evolving needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Trutech Heating and Cooling, LLC
01.2024 - Current
- Manage client invoicing, payment processing, and follow-up to ensure timely payments and resolve any payment-related inquiries
- Maintain organized and up-to-date paperwork, records, and office documentation, ensuring easy retrieval and adherence to data privacy regulations
- Handle day-to-day office tasks, such as scheduling appointments, answering phone calls, responding to emails, and providing administrative support to the team as needed
Direct Support Professional
Innovative Life Healthcare Solutions
01.2023 - 01.2024
- Developed curriculum and activities aligned with the person-centered service model, adjusting and customizing to meet the unique support needs of each individual
- Researched, identified, and connected participants with community resources and opportunities, including volunteer sites, worksites, and community engagement activities
- Observed, documented, and reported daily progress toward goals and objectives, including ISP goals, semi-annual reports, Personal Future Plans, and PBI plans
Home Health Aid
Consumer Direct
05.2022 - 01.2023
- Ensured that daily meals were prepared in accordance with patient dietary restrictions
- Assisted patients with daily activities, including light housekeeping
- Prepared daily reports of patient activities
- Ensured that patients took daily medications
- Assessed patient abilities and made care recommendations
- Communicated with patient family members on a regular basis
Office Manager
Creative Solutions, LLC
08.2019 - 04.2022
- Maintained customer relationships, and communication logistics
- Organized team workload and prioritized tasks to streamline office functions in a fast pace and time-sensitive environment
- Handled calls from customers and delivered messages while also using basic office equipment like printers, copiers, and faxes or scanners
- Handled the distribution of mail, prepared packages for shipment, pickup, and carrier services for customer delivery
Team Lead
Smoothie King
01.2019 - 07.2019
- Supervised and trained team members, ensuring a well-organized and efficient smoothie station
- Received and processed cash and credit payments for in store purchases
- Shared product knowledge in customers while making personal recommendations
- Maintained cleanliness and organization of the workspace, adhering to food safety standards
- Processed customer orders accurately, handling payments and providing excellent service
Food Server/Cashier
McDonalds
07.2018 - 12.2018
- Maintained high standards of customer service during high-volume, fast-paced operations
- Back up other crew members to keep team workflow at efficient level
- Ensured the food was properly handled and stored
- Front end cashier/ cash handling
- Provided ultimate customer service to the customers
Summer Aid
Summer Youth Employment Program
06.2017 - 09.2017
- Assisted camp counselors and administrative leadership by supervising campers to ensure safety and enjoyment
- Assisted to setup and tear down activities, guiding campers to and from classes, and reinforcing camp and program rules and regulations
Education
High School Diploma -
Eastern High School
Washington, DC05-2019
Skills
- HVAC Applications Knowledge
- Highly self-motivated
- Goal oriented
- Strong communication skills
- Interpersonal skills
- Proficient in planning
- Organizing
- Critical thinking
- Prioritizing
- Excellent verbal communication skills
- Excellent written communication skills
- Customer service
- Organizational skills
- Office administration
- Office management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
CPR, AED and First Aid
Timeline
Office Manager
Trutech Heating and Cooling, LLC
01.2024 - Current
Direct Support Professional
Innovative Life Healthcare Solutions
01.2023 - 01.2024
Home Health Aid
Consumer Direct
05.2022 - 01.2023
Office Manager
Creative Solutions, LLC
08.2019 - 04.2022
Team Lead
Smoothie King
01.2019 - 07.2019
Food Server/Cashier
McDonalds
07.2018 - 12.2018
Summer Aid
Summer Youth Employment Program
06.2017 - 09.2017
High School Diploma -
Eastern High School
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