Dy'mond Nelson
St Louis,MO
Summary
I am a diplomatic, thorough and steadfast office worker with top-notch administrative skills and solid background in Customer Service. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. I want to be as successful as possible and accomplish all the necessary goals to become the best human being that I can for myself and my family.
Overview
10
10
years of professional experience
Work History
Patient Access Representative 2
Barnes Jewish Hospital
Saint Louis, MO
11.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in the computer system, and monitor registrations and scheduling, including insurance verification to ensure processing within prescribed quality standards.
- Provides a professional and constructive environment for communication across units/departments and resolves operational issues.
Housekeeper
Barnes Jewish Hospital
Saint Louis, MO
02.2019 - 11.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Transported cleaning products and equipment to and from utility rooms.
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Removed waste paper and other trash from premises to designated area.
- Documented and reported all necessary repairs.
- Adhered to professional house cleaning checklist.
- Cleaned and changed bedspreads, blankets and mattresses.
- Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition.
Restaurant Crew Member
McDonald's
Saint Louis, MO
11.2018 - 01.2019
- Promoted customer loyalty by efficiently handling food and service complaints.
- Performed shift change tasks each day to keep store efficient and neat.
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
- Processed payments and counted change to complete transactions.
- Cooked batches of food according to standard recipes.
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Restaurant Crew Member
Rally's Hamburgers
Saint Louis, MO
02.2017 - 11.2018
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Performed shift change tasks each day to keep store efficient and neat.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
- Cooked batches of food according to standard recipes.
- Processed payments and counted change to complete transactions.
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
Server Lake
Saint Louis Zoo
Saint Louis, MO
06.2016 - 08.2016
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Education
High School Diploma - undefined
Carnahan School Of The Future
St Louis, MO01.2019
Skills
Quality control guidelines
Time Management
Detail-oriented
Takes direction well
Strong interpersonal skills
Problem solving
Customer engagement
Verbal and written communication
Ordering procedures
Cash handling
Interactive communication skills
Point of sale knowledge
Communication skills
Leadership
Timeline
Patient Access Representative 2
Barnes Jewish Hospital
11.2022 - Current
Housekeeper
Barnes Jewish Hospital
02.2019 - 11.2022
Restaurant Crew Member
McDonald's
11.2018 - 01.2019
Restaurant Crew Member
Rally's Hamburgers
02.2017 - 11.2018
Server Lake
Saint Louis Zoo
06.2016 - 08.2016
High School Diploma - undefined
Carnahan School Of The Future