Hayley Pitts
Fond du Lac,WI
Summary
Offers strong commitment to providing exceptional patient care. Works well in fast-paced environments managing multiple tasks and providing timely treatments and support. Possesses solid understanding of nursing principles, patient advocacy and evidence-based practices.
Overview
7
7
years of professional experience
Work History
Patient Access Representative 2
SSM HEALTH
03.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Cook
Loris Bar and Grill
05.2019 - 10.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Phlebotomist
SSM Health St Agnes Hospital
04.2020 - 08.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reviewed patient records for accuracy and completeness.
Milker
Clear View Dairy
09.2016 - 10.2019
- Care for dairy cattle including antibiotic injections, bedding, and feeding
- Feed calves and ensure correct nutrients are provided
- Milk cows to maximum capacity.
Education
Certified Nursing Assistant (CNA) -
Moraine Park Technical College
Associate of Science - Nursing
Moraine Park Technical College
Fond Du Lac, WI12.2023
Skills
- Phone and Email Etiquette
- Vital Statistics Documentation
- Medical Transcription
- Payment Calculation
- Registration Processing
- Patient Rights
- Learning Strategies
- Time Management
- Critical Thinking
Timeline
Patient Access Representative 2
SSM HEALTH
03.2022 - Current
Phlebotomist
SSM Health St Agnes Hospital
04.2020 - 08.2021
Cook
Loris Bar and Grill
05.2019 - 10.2022
Milker
Clear View Dairy
09.2016 - 10.2019
Certified Nursing Assistant (CNA) -
Moraine Park Technical College
Associate of Science - Nursing
Moraine Park Technical College
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