Dynesti Otero
Jacksonville,FL
Summary
Dynamic professional with a proven track record excelling in case documentation and management, and demonstrating exceptional teamwork and collaboration. Expert in navigating fast-paced environments, with a knack for multitasking and a commitment to delivering results through effective problem resolution and time management.
Overview
6
6
years of professional experience
Work History
CASE MANAGER
Morgan & Morgan Law Firm
Jacksonville, FL
10.2023 - 11.2024
- Assisted in the training of 3L law students for the summer intern program.
- I trained my pre-suit secretary on all things personal injury and case management.
- Participated in professional development opportunities to stay current with the best practices in case management.
- Managed high caseloads effectively, ensuring timely documentation and reporting.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained a record of information about medical care, bills, demand deadlines, settlement offers, liability concerns, and other details.
- Gave attorneys and clients updates on the development of their cases, and responded to their inquiries.
LEGAL ASSISTANT
Rubenstein Law Firm
Miami, FL
07.2022 - 10.2023
- Specialized in auto, trucking, and premises liability personal injury cases.
- Engaged in communication with customers, insurance adjusters, and healthcare professionals to collect data required for case management.
- Assist attorneys with pre-litigation, necessary litigation preparation, and organization of case files.
- Drafted correspondence, documented data, and submitted materials to appropriate parties.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
Peer Advisor (Orientation Leader)
Orientation and Family Programs
Miami, FL
01.2019 - 01.2020
- Shared resources, opportunities, and activities to support the mentee's learning and development.
- Counseled students regarding course and program selection, class scheduling, registration, and career planning.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities, and perseverance through challenging tasks.
- Facilitate orientations for over 15,000 students throughout the summer.
- Fundraise with the Office of Orientation and Family Programs.
- Mentored participants throughout the year with ethical leadership and service.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL04.2022
Skills
- Microsoft Office
- Time management
- Problem resolution
- Hospitality
- Self-efficient
- Case documentation and management
- Ability to work in fast-paced environments
- Multitasking and organization
- Verbal and written communications
- Customer service
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
CASE MANAGER
Morgan & Morgan Law Firm
10.2023 - 11.2024
LEGAL ASSISTANT
Rubenstein Law Firm
07.2022 - 10.2023
Peer Advisor (Orientation Leader)
Orientation and Family Programs
01.2019 - 01.2020
Bachelor of Science - Criminal Justice
Florida International University
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