Dynesty Serrano
Cicero,IL
Summary
Dynamic leader and adept cashier with proven expertise in customer service and cash handling honed at Dunkin Donuts & Baskin Robbins. Excelled in team leadership, resolving customer complaints with a positive attitude, and ensuring financial accuracy. Skilled in fostering team collaboration and enhancing customer satisfaction through exceptional service and problem-solving abilities.
Developed leadership and customer service skills in fast-paced retail environment. Demonstrates ability to manage teams, handle transactions, and resolve customer issues effectively. Seeking to transition into new field where these skills can drive success and foster positive outcomes.
Reliable , offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. flexible with changing business needs.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Dunkin Donuts & Baskin Robbins
04.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Cashier
Brookfield Zoo
03.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Criminal Justice
Morton College
Cicero, IL07-2028
No Degree - Phlebotomy
Northwestern College
Chicago, IL01-2025
High School Diploma -
Morton East High School
Cicero, IL06-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Cash register operation
- Money handling
- Heavy lifting
- Product restocking
- Motivational skills
- Team collaboration
Timeline
Cashier Team Lead
Dunkin Donuts & Baskin Robbins
04.2022 - Current
Cashier
Brookfield Zoo
03.2022 - 08.2022
Associate of Science - Criminal Justice
Morton College
No Degree - Phlebotomy
Northwestern College
High School Diploma -
Morton East High School
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