Dynesty Serrano
Cicero,IL
Summary
Proactive and dependable, with a strong background in customer service and team collaboration honed at Dunkin Donuts & Baskin Robbins. Demonstrated ability to multitask and organize efficiently, enhancing customer satisfaction and streamlining operations. Excelled in resolving customer complaints, showcasing exceptional patience, empathy, and work ethic.
Overview
3
3
years of professional experience
Work History
Cashier
Dunkin Donuts & Baskin Robbins
04.2022 - Current
- Arrived early to open store and set up registers
- Answer questions and fulfilled order requests
- Communicated with customers and team members to solve problems
- Resolved customers' complaints
- Handle transaction issues, refunds, and returns
- Restocked and organized merchandise
Maintained a clean and inviting establishment
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Criminal Justice Studies
Morton College
Cicero, IL08-2024
High School Diploma -
Morton East High School
Cicero, IL06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Multitasking and organization
- Honest and dependable
Timeline
Cashier
Dunkin Donuts & Baskin Robbins
04.2022 - Current
No Degree - Criminal Justice Studies
Morton College
High School Diploma -
Morton East High School
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