Dytaeshia Buford
Augusta,GA
Summary
Dependable coordinator with excellent office management and administrative support. Strong communication and interpersonal skills for effective collaboration with colleagues and clients. Demonstrated ability to manage competing priorities and meet deadlines, ensuring smooth workflow and efficient operations. Creative problem solver with strong analytical and critical thinking skills, adept at finding innovative solutions to complex challenges.
Overview
8
8
years of professional experience
Work History
Clinical Administrative Coordinator
Optum
12.2021 - Current
- Managed live chat and scheduled phone calls throughout the day, delivering prompt and responsive support while preparing for personalized follow-ups to enhance customer satisfaction
- Ran weekly data analytics reports using EHR systems to identify patient appointment trends, leading to a 20% increase in resource allocation efficiency over six months
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Entered data, generated reports, and produced tracking documents.
Medical Claims Specialist
BroadPath Healthcare
10.2018 - 12.2021
- Filed medical claims made by customers by entering and organizing data and inputting all information into the computer system
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Identified and resolved discrepancies between patient information and claims data.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
Customer Service Representative
Teleperformance
08.2016 - 10.2018
- Handled a high volume of customer interactions, addressing product-related questions, troubleshooting, and processing service requests
- Delivered personalized support to customers via phone, email, and live chat, ensuring prompt and effective resolution of inquiries and issues
- Demonstrated strong attention to detail when performing data entry tasks, ensuring high accuracy and minimizing errors in the system
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practice
Education
High School Diploma -
Laney High School
Augusta, GA05.2015
Skills
- Data Entry
- Customer Service
- CRM software
- Problem Solving
- Patient Scheduling
- Time management
- Adaptability and flexibility
Timeline
Clinical Administrative Coordinator
Optum
12.2021 - Current
Medical Claims Specialist
BroadPath Healthcare
10.2018 - 12.2021
Customer Service Representative
Teleperformance
08.2016 - 10.2018
High School Diploma -
Laney High School