E Bernard
New York,NY
Summary
Friendly Customer Service Associate experienced working in diverse environments. Successful managing cash registers and performing necessary operations Genuine people-person with a positive attitude and dedication to serving the needs of both clientele and team members.
Overview
4
4
years of professional experience
Work History
Receptionist
Shampoo Avenue B
New York, NY
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Server
J. Alexander's Holdings Inc.
Troy, Michigan
06.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Office Assistant
Boston University International Admissions
Boston, MA
09.2019 - 05.2023
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
Communications Intern
Fishpond.ie
Dublin, Ireland
03.2022 - 04.2022
- Enhanced brand visibility by creating and distributing engaging press releases, blog posts, and social media content.
- Boosted website traffic with search engine optimization techniques and well-crafted content.
- Developed compelling marketing materials for various channels, increasing audience engagement and brand awareness.
- Conducted research on industry trends to inform strategy development and maintain competitive advantage.
- Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
- Helped with photo and video production and performed visual and sound editing tasks.
- Prepared social media posts and videos with eye for viral content strategies.
Cashier
Kohl's
New Baltimore, MI
11.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Arts - Theatre Arts, Directing
Boston University
Boston, MA05.2023
International Baccalaureate Diploma -
International Academy Of Macomb
Clinton Township, MI05.2019
Skills
- Project Coordination
- Office Management
- File Management
- Data Entry
- Scheduling
- Customer and Client Relations
- Data Inputting
- Service-Oriented Mindset
- Spreadsheet Tracking
- Professional Demeanor
- Project Management
- Verbal and Written Communication
Timeline
Receptionist
Shampoo Avenue B
10.2023 - Current
Server
J. Alexander's Holdings Inc.
06.2023 - 09.2023
Communications Intern
Fishpond.ie
03.2022 - 04.2022
Cashier
Kohl's
11.2020 - 01.2021
Office Assistant
Boston University International Admissions
09.2019 - 05.2023
Bachelor of Arts - Theatre Arts, Directing
Boston University
International Baccalaureate Diploma -
International Academy Of Macomb