E Shakina Flanders

Led a team of RSR drivers in performing accurate full pallet drops, replenishments, and put-away tasks, ensuring consistent adherence to established workflows. Proactively resolved discrepancies to maintain an uninterrupted and efficient inventory flow. Manage all aspects of shipping hauls, overseeing pallet movements across docks and throughout the warehouse to facilitate timely, organized deliveries. Developed and implemented prioritization strategies for high-volume shipments, reducing bottlenecks, and aligning with production goals. Monitored and enforced adherence to key performance metrics, including accuracy, speed, and correct pallet placement. Used data insights to evaluate team performance, identify areas for improvement, and implement targeted actions, consistently achieving or surpassing KPI targets. Regularly assessed warehouse procedures, and collaborated with cross-functional teams to implement process enhancements. Utilized feedback and performance metrics to refine RSR driver workflows and shipping operations, contributing to cost savings and higher efficiency. Deliver targeted training and on-the-job coaching for RSR drivers, emphasizing compliance, safety, and efficiency in pallet handling. Cultivated a supportive, skill-building environment that boosted team performance and fostered a culture of continuous learning and growth.

Directed day-to-day operations by collaborating with warehouse supervisors to solve immediate day-to-day operational issues.Monitored key service level metrics, and supported operational strategies and innovation to drive business goals for revenue, operational performance, and profitability.Manage, coach, and develop a team of Operations Supervisors. Managed multiple priorities in a fast-paced environment with effective communication.Reviewed daily financial reports and reconciled accounts to keep information current and accurate.Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.Reviewed inventory stocking levels and helped coordinate the return or transfer of excess inventory.Handled and resolved escalated situations related to inbound and outbound deliveries.Executed scheduled inventory cycle counts, and made necessary adjustments to virtual inventory records.

Lead the day-to-day business operations servicing 130 retail stores, 2 Delivery Pads, Best Buy for Business accounts, and online (curbside pickups).

Support building safety and OSHA compliance to ensure the safety of team members.

Responsible for creating a daily plan based on volume and staffing to ensure KPI goals are met.

Manage all store returns, scheduled inbound cross-dock trailer transfers for RTV, and RTA. Monitored all ASN processes to ensure the correct.

Items were shipped and received.

Oversee cross-functional team collaboration to manage inventory, meet service level agreements, eliminate waste, e-commerce multiple wave dropping, and reduce variances.

Facilitate daily sprints and process improvement syncs to track project progression.

Mentor, train, and develop a team of 60 to 125 team members, consisting of coordinators, warehouse clerks, and fulfillment processors. Oversee the transition to the Auto Retrieval System, and lead the initiative for the ASRS transition company-wide.

Supervised a group of 15 to 25 employees to monitor accuracy and quality while loading trailers.

Focused on reducing scanning errors and increasing timely deliveries. Work with Central Dispatch to develop line haul to effectively and efficiently move freight to destinations within UPS company service standards.

Attended daily supervisor meetings with other management team members, working to create and promote new office policies and procedures.

Conduct UPS and USPS investigations with lost and damaged shipments, and ensure that the investigations are completed in a timely manner.