August Bowles
Richmond,VA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
3
3
years of professional experience
Work History
Key Holder/Manager on Duty
Joann Fabrics
03.2023 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Supervisor
Mission Laser
12.2021 - 11.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
To Go Specialist
Applebees
06.2021 - 12.2021
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
Education
Bachelor of Arts - Art History
Virginia Commonwealth University
Richmond, VA05.2026
Skills
- Customer Service Management
- Staff Oversight
- Resource Management
- Employee Scheduling
- Cash Handling
- Customer Service
Timeline
Key Holder/Manager on Duty
Joann Fabrics
03.2023 - Current
Supervisor
Mission Laser
12.2021 - 11.2022
To Go Specialist
Applebees
06.2021 - 12.2021
Bachelor of Arts - Art History
Virginia Commonwealth University