Kimberly Norman
Stockton,CA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
11
11
years of professional experience
Work History
Waitress
Far East Cafe
Stockton, CA
01.2009 - 04.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Education
GED -
Linden High School
Linden, CA06.1981
Skills
- Team Player
- Warm and Friendly
- Cleaning and Sanitizing
- Verbal and Written Communication
- Dining Room Cleaning and Upkeep
- Cash handling
- Order accuracy
- Performance improvement
Timeline
Waitress
Far East Cafe
01.2009 - 04.2020
GED -
Linden High School