Carole Reynolds
Conventry,RI
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GVS North America, Inc.
04.2017 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times.
- Offer customer advice and assistance, paying attention to particular needs or wants.
Customer Service Associate
Concentrix
08.2015 - 04.2017
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
Associate
CVS Health
10.2013 - 08.2015
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Developed seven effective improvement plans in 2014.
Education
High School Diploma -
Coventry High School
Coventry, RISkills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Microsoft Office Suite
- Google Workspace
- Professional telephone demeanor
- Customer relations
Certification
- MCAS - Microsoft Certified Application Specialist - 2022
- Real World Coding in HTML and CSS, Udemy - 2022
- Adobe Certified Expert - 2021
- Sales Essentials Certificate - 2020
Timeline
Customer Service Representative
GVS North America, Inc.
04.2017 - Current
Customer Service Associate
Concentrix
08.2015 - 04.2017
Associate
CVS Health
10.2013 - 08.2015
High School Diploma -
Coventry High School
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