Felecia Stukes
Emporia,Virginia
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Pharmacy Technician
CVS
Emporia, VA
04.2016 - 04.2021
- Complete data entry tasks, including entering prescriptions into the computer, billing insurance companies to get a paid claim.
- Perform duties proficiently both independently and as part of a team.
- Answer questions that patients may have about their prescriptions.
- Respecting the privacy of patients and keeping information confidential.
- Handling numbers, fractions, and calculations with ease.
- Following directions exactly as given by the pharmacist in charge.
- Exhibiting patience during stressful situations, such as dealing with sick people or insurance errors.
Patient Access Representative
Vidant North Hospital
Ronoake Rapids, NC
10.2020 - 02.2021
- Data entry
- Checking in new patients
- Providing facilities and billing details to the new and old patients
- Comforted patients by anticipating patients' anxieties, answering patients' questions, maintaining the reception area.
- Ensured availability of treatment information by filing and retrieving patient records.
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Obtained revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims.
- Protected patients' rights by maintaining the confidentiality of personal and financial information.
Customer Service Representative
MAXIMUS
Remote
04.2021 - 07.2021
- Answer phone calls and assist customers with questions they had about the Covid vaccine.
- Open and maintain customer accounts by recording account information.
- Recommend potential services to management by collecting customer information and analyzing customer needs.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Identify and assess customers' needs to achieve satisfaction.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Go the extra mile to engage customers.
Education
Associate of Applied Science - General Studies
Southside Virginia Community College
Alberta, VA 08.2011 - 05.2014
Certificate - Medical Billing And Coding
Purdue University Global
07.2018 - 05.2019
Skills
Complaint resolution
Retail store support
Creative problem solving
Medical terminology knowledge
Account management
Stocking and replenishing
MS Office expert
Excellent time management skills
Customer-focused
Effective problem solver
Effective workflow management
Cash Handling
Microsoft Outlook, Word and Excel
Customer Service
Excellent Communication
Good Telephone Etiquette
Multitasking Abilities
Typing 40 wpm
Error detection
Information Verification
Administrative support
Data verification
Certification
Pharmacy Technician State of Virginia license December 2016-2021
Timeline
Customer Service Representative
MAXIMUS
04.2021 - 07.2021
Patient Access Representative
Vidant North Hospital
10.2020 - 02.2021
Certificate - Medical Billing And Coding
Purdue University Global
07.2018 - 05.2019
Pharmacy Technician
CVS
04.2016 - 04.2021
Associate of Applied Science - General Studies
Southside Virginia Community College
08.2011 - 05.2014