Alyssa McLaughlin
Omaha,NE
Overview
16
16
years of professional experience
Work History
Head Bartender
Caddy Shack West Sports Bar & Grill
Omaha, NE
06.2019 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained most new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Head Bartender
Deja Vu Lounge
Omaha, NE
05.2011 - 02.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Closed out cash register and prepared cashier report at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Gymnastics Coach
Metro Stars Gymnastics
Elkhorn, NE
01.2016 - 02.2017
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Assessed student progress and provided feedback to improve technique and performance.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
- Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
- Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
- Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
- Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
- Maintained accurate records of each athlete''s progress over time in order to provide informed guidance on future goals and expectations.
Florist Assistant
Baker's Floral
Omaha, NE
01.2007 - 03.2011
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and Type.
- Maintained high standard of organization and cleanliness of store premises.
- Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Created custom flower arrangements and for in-store customers.
- Assisted clients with custom requests by listening attentively to their needs, making appropriate recommendations based on personal tastes or event themes.
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Implemented creative merchandising techniques for in-store displays that attracted new customers and boosted sales numbers.
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.
- Participated in inventory management tasks such as tracking stock levels, placing orders for supplies, and organizing storage areas to optimize space usage.
- Extended store hours during peak seasons such as Valentine''s Day or Mother''s Day leading to higher business revenue and customer satisfaction.
- Provided support during promotional events, effectively setting up displays, engaging with customers, and handling increased demand for products.
Education
CNA License -
Quality Career Pathways
Omaha, NEBSN - Nursing
Nebraska Methodist College of Nursing And Allied Health
Omaha, NEPrerequisites -
Metropolitan Community College
Omaha, NESkills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Attentive service
- Strong Communication Skills
- Customer Service
- Retaining information
- Sales and Upselling Techniques
- Highly reliable
- Outgoing Personality
- Engaging personality
- Handling Difficult Customers
- Complex Problem-Solving
- Service-oriented mindset
- Clear and effective communication
- Inventory
- Organizational ability
- POS System proficiency
- Fast Learner
- Teamwork and Professionalism
- Relationship Building
Timeline
Head Bartender
Caddy Shack West Sports Bar & Grill
06.2019 - 11.2022
Gymnastics Coach
Metro Stars Gymnastics
01.2016 - 02.2017
Head Bartender
Deja Vu Lounge
05.2011 - 02.2022
Florist Assistant
Baker's Floral
01.2007 - 03.2011
CNA License -
Quality Career Pathways
BSN - Nursing
Nebraska Methodist College of Nursing And Allied Health
Prerequisites -
Metropolitan Community College