EdQuanda Powell

Assisted customer's with exceptional customer service with courtesy and professionalism

• Assist with lots of different customer issues such, handling complaint, billing issues, password reset, website and app issues etc.
• Provided accurate information about products, prices and services.
• Maintain up-to-date knowledge of systems and methods and procedures to better serve customers
• Handled customer complaints in a professional manner.
• Attended weekly team meetings to review performance goals and objectives.
• Collaborated with management teams to develop innovative marketing strategies.
• Analyzed customer feedback data to recommend improvements in service quality.
• Engaged customers in friendly, professional dialogue to determine needs.
• Developed trusting relationships with customers by making personal connections.