RAQUEL WHITE
Richmond,Va
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
22
22
years of professional experience
Work History
Customer Service Rep
Integrated Resources
Richmond, Virginia
01.2021 - Current
- Customer service for CoverVa
- Accepted applications for Medicaid
- Verified enrollment, issued new and lost cards, added household members, verified coverage.
Sales Associate/Customer Service
Cocentrix
Rochester, New York
01.2019 - 01.2020
- Sales associate for online public school
- Answered inbound calls for information regarding online schools in all 50 states
- Enrolled students, requested documents, processed applications.
- Provided positive first impressions to welcome existing, new and potential customers.
Customer Service Agent
Verizon Wireless
Rochester, New York
01.2018 - 01.2019
- Answered in-bound calls from cellular customers, processed payments, promise to pays, new device orders and trade-ins.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Holiday Sales Manager/ Customer Service/ Sales
Macys
New York, NY
01.1995 - 01.2013
- Supervised team of retail sales associates during holiday season
- Provided customer service, sales and merchandising in various departments.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Keyholder/Sales Lead
Lane Bryant
Bayside, NY
01.2008 - 01.2009
- Supervised team of sales associates for specialty size women’s retailer
- Opened and closed store, completed hourly and daily management paperwork
- Assisted with scheduling, interviewing and training of new associates.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
BFA Fashion - Design and Marketing
American Intercontinental University
Atlanta, GA07.2004
Commercial Art
University of Alaska
Anchorage, AKSkills
- Upselling Products and Services
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Data Confidentiality
- Upbeat and Positive Personality
Timeline
Customer Service Rep
Integrated Resources
01.2021 - Current
Sales Associate/Customer Service
Cocentrix
01.2019 - 01.2020
Customer Service Agent
Verizon Wireless
01.2018 - 01.2019
Keyholder/Sales Lead
Lane Bryant
01.2008 - 01.2009
Holiday Sales Manager/ Customer Service/ Sales
Macys
01.1995 - 01.2013
BFA Fashion - Design and Marketing
American Intercontinental University
Commercial Art
University of Alaska
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