Earl Matthews
Newport News,VA
Overview
17
17
years of professional experience
Work History
Store Manager
Firestone Tires
Newport News, VA
07.2019 - Current
- Maintained accurate records of employee performance reviews.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.k
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
National Tire and Battery
Newport News, VA
05.2014 - 07.2019
- Maintained accurate records of employee performance reviews.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
AT&T
Newport News, VA
03.2008 - 01.2014
- Maintained accurate records of employee performance reviews.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Menchville
Newport News, VASkills
- Store operations oversight
- Hourly shift management
- Promotional planning
- Personnel development
- Operational budgeting
- Store opening and closing
- Friendly and positive
Accomplishments
- I am a presidents club winner for top assistant manager for the Virginia/ West Virginia region at AT&T
- I am winner of The Michelin Experience while working for NTB
- Multiple winner of Club MCI while working for MCI Worldcom
Added Skills
- In my previous employment with Martin Foods (chic-a-sea) I did management which familiarized me with managing food cost and working in food services.
References
References available upon request.
Timeline
Store Manager
Firestone Tires
07.2019 - Current
Store Manager
National Tire and Battery
05.2014 - 07.2019
Store Manager
AT&T
03.2008 - 01.2014
High School Diploma -
Menchville