Summary
Overview
Work History
Education
Skills
Timeline
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Earlesha Williams

San Diego,CA

Summary

Dynamic manager with a proven track record at RaceTrac, excelling in team leadership and customer service. Enhanced staff performance through targeted training programs and streamlined inventory processes, achieving significant improvements in operational efficiency. Skilled in decision-making and complex problem-solving, fostering a collaborative environment that drives success.

Overview

13
13
years of professional experience

Work History

Manger

RaceTrac
09.2022 - 09.2025
  • Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Developed and implemented training programs, enhancing staff performance and service delivery.
  • Streamlined inventory management processes, reducing waste and improving stock accuracy.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
  • Collaborated with cross-functional teams to enhance customer experience and operational efficiency.

Warehouse Manager

Amazon
04.2022 - 09.2025
  • Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored team members on best practices for inventory management and order fulfillment.
  • Implemented process improvements that enhanced productivity and reduced operational costs.
  • Managed inventory levels, optimizing stock accuracy and minimizing discrepancies through effective tracking systems.

Customer Service Representative

Iqor
05.2017 - 05.2022
  • Provided exceptional customer support via phone, email, and live chat channels.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Trained new team members on best practices and company policies.
  • Identified process inefficiencies and recommended improvements to enhance service delivery.
  • Maintained accurate records of customer interactions in CRM system.
  • Collaborated with cross-functional teams to address complex customer issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Elderly Caregiver

AMC Health
05.2012 - 2020
  • Provided daily personal care and assistance with daily living activities for elderly clients.
  • Developed individualized care plans in collaboration with healthcare professionals to enhance patient well-being.
  • Monitored and documented changes in health conditions, ensuring timely communication with family members and medical staff.
  • Trained and mentored junior caregivers on best practices for elder care and effective communication techniques.
  • Implemented safety protocols to prevent accidents and ensure a safe environment for clients with mobility issues.
  • Fostered positive relationships with clients through compassionate support, enhancing emotional well-being and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Manager

McDonald's Restaurant
06.2013 - 08.2019
  • Oversaw daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored staff to enhance service quality and efficiency.
  • Implemented inventory management strategies to minimize waste and optimize stock levels.
  • Developed team schedules, balancing labor costs with operational needs.
  • Analyzed customer feedback to identify areas for service improvement and training needs.
  • Managed financial transactions, including cash handling and reporting discrepancies promptly.
  • Collaborated with upper management on strategic planning initiatives to improve overall performance.
  • Managed and motivated employees to be productive and engaged in work.

Education

No Degree - Business Administration

East Field College
Mesquite, TX

High School Diploma - English

West Tallatchie High School
Webb, MS
05.1996

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development

Timeline

Manger

RaceTrac
09.2022 - 09.2025

Warehouse Manager

Amazon
04.2022 - 09.2025

Customer Service Representative

Iqor
05.2017 - 05.2022

Manager

McDonald's Restaurant
06.2013 - 08.2019

Elderly Caregiver

AMC Health
05.2012 - 2020

No Degree - Business Administration

East Field College

High School Diploma - English

West Tallatchie High School

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