EARLINE MOORE
Norfolk
Summary
Knowledgeable Customer Service Representative with comprehensive background in insurance service and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
06.2007 - 11.2025
- Developed tailored insurance solutions to meet client needs and assess risk effectively.
- Educated clients on policy options, ensuring comprehensive understanding of coverage benefits.
- Collaborated with underwriting teams to optimize risk assessment and policy pricing strategies.
- Developed customized insurance plans based on comprehensive risk assessments.
- Advised clients on property and casualty insurance options to meet individual needs.
- Managed client accounts, ensuring timely renewals and adherence to regulatory requirements.
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Educated customers on product features, services, and promotions to enhance satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Bank of America
07.2000 - 06.2007
Education
No Degree - General
06-1990
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Upselling
- Policy renewals
- Client retention
- Auto insurance
- Account management
- Client relations
Certification
- Licensed in Property and Casualty
Timeline
Insurance Agent - GEICO
06.2007 - 11.2025
Customer Service Representative - Bank of America
07.2000 - 06.2007
GRANBY HIGH SCHOOL - No Degree, General
Military
United States Navy from 1993-1999
Dental Technician
Awards
NAVY ACHEIVEMENT MEDAL
MERITORIOUS UNIT ACCOMMODATION MEDAL