Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Easton James

Atlanta,GA

Summary

Client-focused professional with 8 years of experience enhancing customer satisfaction through proactive relationship management and operational excellence. Demonstrated expertise in optimizing client experiences using Salesforce CRM, streamlining service delivery, and fostering cross-functional collaboration to exceed expectations. Aiming for a Client Success Manager role to leverage a strategic, results-driven approach in cultivating long-term client partnerships and delivering measurable business value.

Overview

9
9
years of professional experience

Work History

Certified Mobility Consultant

MobilityWorks
Atlanta, GA
12.2021 - Current
  • Acted as a primary point of contact between clients and internal teams, driving a 10% increase in client satisfaction through proactive support and streamlined travel coordination.
  • Leveraged Salesforce CRM to manage client interactions, maintain accurate records, enhance operational compliance, and reporting efficiency.
  • Orchestrated end-to-end client logistics, including travel arrangements and financial documentation, ensuring prompt service delivery, and a seamless customer experience.
  • Maintained consistent, solutions-oriented communication with clients and cross-functional stakeholders, fostering trust, and delivering high-touch service with attention to detail.
  • Coached team members on best practices for delivering exceptional customer experiences.
  • Researched new technologies and initiatives to improve customer experience.
  • Managed crisis situations, ensuring minimal impact on customer satisfaction and loyalty.

Automotive Sales Associate

Acura Carland
Duluth, GA
12.2020 - 12.2021
  • Fostered long-term client relationships through proactive engagement and personalized support, resulting in a 25% increase in repeat business, and improved customer loyalty.
  • Maintained and optimized client and product data in Salesforce CRM, ensuring accuracy, transparency, and alignment with evolving client needs and business goals.
  • Collaborated cross-functionally with internal teams to deliver actionable insights and strategic recommendations, enhancing service quality, and contributing to key departmental performance objectives.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.

General Manager

Dollar Tree
Marietta, GA
09.2016 - 12.2020
  • Led logistics and asset management initiatives focusing on accuracy and accountability, achieving a record low in shrinkage by strengthening vendor partnerships, and ensuring rigorous documentation compliance.
  • Improved business performance by 20% through strategic process enhancements and client care improvements, driving cross-functional initiatives to elevate communication and operational alignment.
  • Managed external communications and nurtured strong vendor relationships, ensuring timely resolution of service issues, and reinforcing reliability in client-facing operations.
  • Supported project-based priorities by coordinating cross-departmental efforts, and ensuring prompt, solution-oriented responses to client and vendor inquiries.

Education

Associate's Degree - Network and System Administration

Wilmington University
DE

Medical Assistant/Phlebotomy -

Harris School of Business
Dover, DE

Managerial Development -

Party City
Dover, DE

Salesforce Administration Intermediate Course -

PepUp Tech
New York

High School Diploma -

Oakland Mills
Columbia, MD

Skills

  • ADP payroll management
  • Experienced with Google Suite applications
  • Salesforce CRM (Client Interaction Tracking and Reporting)
  • Project management
  • Team coaching
  • Vendor management
  • Customer Retention and Satisfaction
  • MS office
  • Operational compliance
  • Training and mentoring

Timeline

Certified Mobility Consultant

MobilityWorks
12.2021 - Current

Automotive Sales Associate

Acura Carland
12.2020 - 12.2021

General Manager

Dollar Tree
09.2016 - 12.2020

Associate's Degree - Network and System Administration

Wilmington University

Medical Assistant/Phlebotomy -

Harris School of Business

Managerial Development -

Party City

Salesforce Administration Intermediate Course -

PepUp Tech

High School Diploma -

Oakland Mills

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