Ebelin Carrete
Portage
Summary
Dedicated front desk receptionist with a strong focus on providing exceptional customer service. Proven ability to effectively schedule appointments and maintain accurate documentation. Skilled in problem-solving and telephone etiquette. Bilingual with excellent verbal and written communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Artistic Family Dental
Highland, IN
01.2025 - Current
- Managed patient insurance verification processes to ensure timely approvals and accurate billing.
- Facilitated communication between patients, dental providers, and insurance companies regarding coverage and benefits.
- Developed and implemented efficient workflows for processing claims, reducing errors in submissions.
- Trained new staff on insurance protocols, enhancing team understanding of policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff and patients.
Office manager
Advanced dental concepts
Portage, Indiana
07.2020 - 08.2024
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Responded quickly to meet customer needs and resolve problems.
Front Desk Receptionist
Healthy smiles
Portage, Indiana
01.2020 - 03.2020
- Provided a high level of customer service to all patients.
- Scheduled appointments and maintained and updated appointment calendars.
- Assisted with patient registration and completion of necessary forms, ensuring accurate and complete documentation for each visit.
- Contacted insurance companies to verify patient eligibility and coverage.
- Answered telephones and directed calls to appropriate staff.
Receptionist
Allen's lawncare
Portage, Indiana
08.2018 - 01.2019
- Managed daily calendar appointments for staff members.
- Maintained office equipment and reported malfunctions for servicing.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
Education
High School Diploma - undefined
River forest
New Chicago, IndianaSkills
- Customer Service
- Problem-solving skills
- Telephone Etiquette
- Verbal and written communication
- Bilingual
Certification
CPR
LANGUAGES
Spanish
Bilingual
Timeline
Dental Insurance Coordinator
Artistic Family Dental
01.2025 - Current
Office manager
Advanced dental concepts
07.2020 - 08.2024
Front Desk Receptionist
Healthy smiles
01.2020 - 03.2020
Receptionist
Allen's lawncare
08.2018 - 01.2019
High School Diploma - undefined
River forest