Ebone Allen
New York,NY
Summary
Accomplished leader with a proven track record at European Wax Center, adept in office management and team supervision. Expert in enhancing customer satisfaction and driving substantial business growth through strategic initiatives. Skilled in administrative support and adept at fostering productive relationships. Organized Office Manager with noted experience in administrative management. Methodical and detail-oriented team player with expertise in team leadership.
Overview
10
10
years of professional experience
Work History
Office Manager
European Wax Center
03.2018 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained personnel in equipment maintenance and enforced participation in classes focused on developing key grooming skills.
CEO
The Wax Vault
10.2014 - Current
- Identified potential investors, creating and delivering compelling pitches, negotiating terms of investment, and managing ongoing relationships to ensure continued support.
- Secured funding with investors to support the growth of the company.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key marketing initiatives to drive and maintain substantial business growth.
- Monitored key business risks and established risk management procedures.
Customer Service Representative
NYCHA
05.2015 - 01.2018
- Responded to customer requests for paint, plaster, carpentry, and exterminator services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
Education
GED -
Hempstead High School
Hempstead, NYCosmetology Education
Long Island Beauty School Inc
Hempstead, NY06.2010
Skills
- Expense Reporting
- Team Supervision
- Office Management
- Administrative Support
Timeline
Office Manager
European Wax Center
03.2018 - Current
Customer Service Representative
NYCHA
05.2015 - 01.2018
CEO
The Wax Vault
10.2014 - Current
GED -
Hempstead High School
Cosmetology Education
Long Island Beauty School Inc
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