Ebone' McMillian

Oversee day-to-day operations for a multifamily property portfolio, ensuring optimal performance in occupancy, resident satisfaction, and financial results. Lead and develop on-site teams, providing guidance, mentorship, and accountability to achieve operational excellence. Manage budgeting, forecasting, and financial reporting to meet ownership and corporate objectives. Implement strategic marketing, leasing, and retention initiatives to drive revenue growth and minimize vacancy. Ensure compliance with all local, state, and federal regulations, as well as company policies and property standards. Collaborate with maintenance and construction teams to maintain asset quality and coordinate capital improvements. Foster a positive resident experience by prioritizing service excellence, community engagement, and proactive communication. Analyze performance metrics and market trends to inform strategic business decisions and operational adjustments.

• Managed multifamily asset, ensuring resident satisfaction and efficient day-to-day operations.
  Led on-site teams to achieve leasing goals and uphold high service standards.
  Increased rental income through effective occupancy strategies and expense management.
  Collaborated with ownership and regional leaders to generate financial and property performance reports.
  Oversaw vendor relations and coordinated preventative maintenance for property readiness.
  Motivated staff to support resident retention and enhance overall community experience.

• Initiated contact with prospective tenants to ensure timely occupancy of vacancies.
  Secured vendor contracts to deliver essential services to tenants.
  Collaborated with various construction companies to assess bid proposals.
  Executed precise processing of purchase orders alongside invoices.
  Handled accounts receivable, including deposits and delinquency management.
  Updated residents’ ledgers by posting payments regularly.