Ebonee' Sterling
Nashville,TN
Summary
Detail-oriented operations professional with over a decade of experience managing day-to-day business functions, improving workflows, and leading administrative processes. Skilled in vendor management, budgeting, scheduling, and cross-functional coordination. Recognized for strong problem-solving abilities, organizational leadership, and the ability to manage multiple priorities in fast-paced environments. Seeking to transition into an Office Manager or Executive Administrative Assistant role to drive operational efficiency and executive support.
Overview
13
13
years of professional experience
Work History
Property Manager
Willow Bridge Property Company
Nashville, TN
07.2025 - Current
- Managed daily operations of multiple properties, ensuring tenant satisfaction and adherence to lease agreements.
- Coordinated maintenance requests, optimizing response times and enhancing overall property conditions.
- Developed and implemented marketing strategies to attract new tenants, increasing occupancy rates across portfolio.
- Oversaw budget management for property expenses, identifying cost-saving opportunities while maintaining quality services.
- Conducted regular property inspections, addressing issues proactively to uphold safety and compliance standards.
- Trained and mentored junior staff on best practices in property management and customer service excellence.
- Established strong relationships with vendors and contractors to ensure timely service delivery and quality work.
- Analyzed market trends to inform strategic decisions on rent pricing and property improvements, driving profitability.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Lease Up Assistant Property Manager
Willow Bridge Property Company
Nashville, TN
02.2023 - 07.2025
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Scheduling of all repairs with outside vendors and contractors.
- Scheduling of all maintenance make ready tasks
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained collection rate of 98% monthly by building positive relationships with tenants.
Multi-Site Property Manager
Willow Bridge Property Company
Nashville, TN
10.2022 - 02.2023
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Managed financial performance of property by overseeing rents, occupancies and expenditures.
- Supervised resident retention, renewal and leasing programs to maintain maximum occupancy.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Made schedules and scheduled meetings with ownership and other partners as needed.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Ensure compliance with Willow Bridge Property Company policy, as well as federal and local regulations.
Assistant Property Manager
Willow Bridge Property Company
Nashville, TN
09.2018 - 10.2022
- Responsible for rent collections, posting all payments, delinquency notices to residents, and eviction proceedings
- Responsible for processing all move out accounting and sending accounts to collections
- Inspection of all vacant units to ensure readiness for move in
- Inspection of property for community policy violation (inoperable vehicles, unauthorized pets, etc.), needed repairs, landscaping check, etc
- Leasing and showing apartment homes on regular basis
- Continuous compliance with safe housing requirements and contractual obligations by resolving tenant issues and service needs
- Maintaining accurate records of all resident and management correspondence.
Leasing & Marketing Professional
Willow Bridge Property Company
Nashville, TN
08.2016 - 09.2018
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective.
Store Manager
Smoothie King
Nashville, TN
08.2013 - 08.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Responsible for interviewing and hiring all new applicants.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Set effective store schedules based on forecasted customer levels.
Education
High School Diploma -
Hillwood High School
Nashville, TN05-2010
Skills
- Administrative Support
- Vendor Management
- Yardi and CRM Flex Proficient
- Proficient in Microsoft Office
- Lease Administration
- Able to multitask and meet deadlines in a timely and organized manner
- Detail Oriented
- Cash Management
- Operations Management
- Employee Management
- Staff/Peer Training
- Strong Communication Skills
- Possessing highly adept and reliable memory, consistently demonstrating the capacity to retain and recall information with precision and efficiency
Timeline
Property Manager
Willow Bridge Property Company
07.2025 - Current
Lease Up Assistant Property Manager
Willow Bridge Property Company
02.2023 - 07.2025
Multi-Site Property Manager
Willow Bridge Property Company
10.2022 - 02.2023
Assistant Property Manager
Willow Bridge Property Company
09.2018 - 10.2022
Leasing & Marketing Professional
Willow Bridge Property Company
08.2016 - 09.2018
Store Manager
Smoothie King
08.2013 - 08.2016
High School Diploma -
Hillwood High School