Eboni Bradley
Akron,OH
Summary
Dynamic leader and seasoned healthcare professional with extensive experience at Summa Health System - Akron Campus, and Northeast Ohio Eye Surgeons.Recognized for excellent organizational skills and effective communication abilities. Excelled in HIPAA compliance and patient scheduling, enhancing patient care and boosting staff morale.Skilled in administrative tasks and improving office efficiency, consistently supporting team collaboration and adapting to changing needs. Demonstrated exceptional communication and teamwork, ensuring efficient clinic operations. Achieved significant improvements in patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Summa Health System - Akron Campus
06.2024 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
- Pulled charts and prepared for nurse and doctor assessment.
- Managed appointments, registrations and patient relations in busy osteoporosis, women's health office.
Medical Assistant
Summa Akron City Hospital
06.2022 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Measured patient pulse oximetry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Clinic Supervisor
Northeast Ohio Eye Surgeons
04.2013 - 06.2022
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed daily operations of 22-person clinic supporting approximately 300 patients per week.
- Promoted a positive work environment by addressing employee grievances promptly and fairly.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
- Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Bachelor of Science - Healthcare Management
Walden University
Minneapolis, MN04-2024
Associate of Applied Science - Medical Assistant
Fortis College
Cuyahoga Falls, OH04-2013
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Office management
- Healthcare administration
- Appointment setting
- Customer service
- Medical coding
- Electronic health records
- Office procedures
- Staff training and development
- Managing patient records
- Follow-up skills
- Policy updates
- Payment processing
- Appointment coordination
- Project management
- Bookkeeping
- Medical records management
- Chart updates
- Benefits verifications
- Quality assurance monitoring
- Medical knowledge and terminology
- Communication
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Phone and email etiquette
- Verbal and written communication
- Decision-making
Certification
- Lean Six Sigma Yellow Belt Certification (LSSYB) - IASSC Lean Six Sigma Yellow Belt Certification.
- CPR/AED Certification
- First Aid Certification
Timeline
Medical Office Coordinator
Summa Health System - Akron Campus
06.2024 - Current
Medical Assistant
Summa Akron City Hospital
06.2022 - 06.2024
Clinic Supervisor
Northeast Ohio Eye Surgeons
04.2013 - 06.2022
Bachelor of Science - Healthcare Management
Walden University
Associate of Applied Science - Medical Assistant
Fortis College
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