Ebony Bell
Indianapolis,Indiana
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Kroger's Grocery
04.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and product information to enhance their shopping experience.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Supported inventory management through restocking shelves and monitoring product availability.
Personal Shopper
Instacart Shoppers
10.2023 - Current
- Assisted customers in selecting products based on preferences and dietary restrictions.
- Improved order accuracy by verifying items against customer requests during shopping process.
- Adapted quickly to changing inventory while ensuring timely delivery of orders.
- Collaborated with team members to enhance shopping efficiency and customer satisfaction.
Call Center Representative
Hickory Treatment Center
01.2021 - 03.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized call center software to track and document customer interactions efficiently.
- Adapted quickly to changing procedures, ensuring compliance with company policies.
- Collaborated with team members to enhance overall service quality and customer satisfaction.
- Assisted potential clients with treatment plans to address their substance abuse.
Server
Bru Burger Bar
06.2020 - 11.2024
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed multiple tables simultaneously while maintaining attention to detail and order accuracy.
- Trained and mentored new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to optimize food presentation and minimize wait times for orders.
- Helped guest to navigate the menu depending on their dietary restrictions.
Education
General Studies
Southport High School
Indianapolis, INSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Team management
- Positive attitude
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Volunteer Work
I was the program coordinator for hospitals and institutions. I was responsible for bringing the recovery meetings to the Fresh Start Program, at Volunteers of America.
Timeline
Cashier Team Lead
Kroger's Grocery
04.2025 - Current
Personal Shopper
Instacart Shoppers
10.2023 - Current
Call Center Representative
Hickory Treatment Center
01.2021 - 03.2023
Server
Bru Burger Bar
06.2020 - 11.2024
General Studies
Southport High School
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