- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- I participate in low-impact exercises to strengthen core muscles
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Music
- Fashion and Style
- Watching Movies and TV Shows
- Fundraising Events
- Gardening
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Reading
- Participating in fundraising events to support local charities, schools, or community projects
- Road Trips
- Adventure Travel
- Personal Development and Self-Improvement
Ebony Branham-Kenny
Hampton,VA
Summary
Adept at customer service and problem resolution, I excelled at WAWA by turning customer complaints into positive experiences, enhancing satisfaction. My role as Lead Sales Associate at Virginia ABC honed my skills in stock replenishment and customer support, achieving notable customer loyalty. My nursing background further demonstrates my commitment to compassionate care and efficient medication administration.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
WAWA
Yorktown, VA
12.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Lead Sales Associate
Virginia ABC
Newport News, VA
08.2016 - 06.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Private Duty Nurse
Private Family Client
Newport News, VA
06.2019 - 02.2020
- Provided compassionate care for patients, resulting in positive feedback from families.
- Administered medications accurately and efficiently, ensuring proper dosages and timely treatments.
- Facilitated smooth transitions between hospital discharge and home-based care through thorough communication with all parties involved.
- Promoted proper nutrition by preparing balanced meals tailored specifically to individual dietary needs.
Education
No Degree - Certified Nurse Assist
Madison Career Center
Norfolk, VA04-1999
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Stock replenishment
- Guest services
- Assertiveness
- Product merchandising
Interests
Timeline
Customer Service Associate
WAWA
12.2019 - Current
Private Duty Nurse
Private Family Client
06.2019 - 02.2020
Lead Sales Associate
Virginia ABC
08.2016 - 06.2023
No Degree - Certified Nurse Assist
Madison Career Center