Ebony Bruce
3533 Mt Veron St ,PA
Summary
Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Security Guard
Allied Universal Security
06.2014 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Case Manager
Turning Points For Children
09.2018 - 01.2020
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Front Desk Receptionist
Sev Laser
02.2005 - 12.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Simon Gratz High School
Philadelphia, PA06.2003
Skills
- Customer Relationship Management
- Microsoft Excel
- Reliable
- Deligent
- Written and Verbal Communications
- Micorsoft Office Expertise
Timeline
Case Manager
Turning Points For Children
09.2018 - 01.2020
Security Guard
Allied Universal Security
06.2014 - 09.2023
Front Desk Receptionist
Sev Laser
02.2005 - 12.2007
High School Diploma -
Simon Gratz High School
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